With an old setup that hasn't been updated in years it was time to revise.
After conducting many user research calls, I found that several customers were confused with the current setup wizard. There was an information overload and all of the user interfaces were very dated.
I worked closely with a developer to clean up the interface and added visual indicators communicate to the user where they were in the set up process.
After sprucing up the look and feel, I created a prototype and sent it out to the customers for feedback. We were happy to know we were are on the right track because the feedback was very positive.